Refund policy

At Outphet, customer satisfaction is our top priority.

Refunds are processed once the returned item is received and inspected by our team, under the following conditions:

Eligibility for Refund* The item must be unused and unopened

* It must be in its original condition with all packaging, tags, and invoice included

* It must not be part of the non-returnable items (such as opened perfumes, cosmetics, customized items, or discounted products)

Refund Method

* Refunds will be issued to the original payment method used in the order

* For Cash on Delivery (COD) orders, the refund will be transferred to the customer’s bank account provided during the return process

* Shipping fees are non-refundable unless the return is due to an error from Outphet

Processing Time Refunds are typically processed within 5 to 10 business days after the returned item has been received and inspected.

Processing times may vary depending on the bank or payment provider.

If the Error is from Outphet

If the return is due to an error on our part (such as a wrong or damaged item),

the full amount including shipping fees will be refunded.